> For the complete documentation index, see [llms.txt](https://faq.botrush.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faq.botrush.ai/important-fundamentals/error-ip_block.md).

# Error - ip\_block

1. Try again immediately
2. If step 1 fails, Try again just after 3 minutes.
3. If step 2 fails again, contact support for login help
4. NOTE THAT, IF YOU ARE USING YOUR OWN PROXY, THEN THERE MIGHT BE ISSUE WITH YOUR PROXY